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Denby Campervans | Campervan Conversions

Terms and Conditions

Privacy Policy

We may use personal information to provide the services and information you’ve requested. We may also use this information for auditing, research and analysis to operate and improve our service.

We will not pass any of your information on to any third party unless you request. Our email list allows you to opt out of receiving communications from us. Also if you want to opt out at any point, you can do so by e-mailing us or writing to our address. We do not store credit card details nor do we share customer details with any 3rd parties.


Delivery Policy

If home delivery is selected Delivery will be made by courier - using Parcelforce or Fedex. You can choose the delivery option in the checkout, with a choice of 48-hour or 24-Hour services available, and royal mail for smaller items. We will always advise should any item be unavailable and offer an alternative if available.

Returns - Faulty or incorrect goods

Faulty or incorrect goods should be reported to Denby Campervans Customer Service Department ASAP. However, we do give you 30 days to inform us for a full refund or exchange. Please give a full description of the fault and return the item in original packaging. All returned products will be tested and returned to you at your expense if they are found to be of satisfactory standard.

Cancellations

You have the right to cancel your order within 7 days for a refund. However, if your parcel has already been despatched you will be charged for the cost of shipping and a refund will not be made until the parcel has returned back to us. Please remember that we work on a same day despatch system so to avoid the postage charge and delayed refund you should inform us on the same day that the order is made.

Refunds

A refund cannot be issued until Denby Campervans receive the goods in question. The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation. At Denby Campervans we aim to refund you within 14 days.

How to return an item

If you are returning an unwanted item please make sure you wrap the item securely. You will need to enclose a note informing us of your details, order number and reason for return. Please also state whether you would like an exchange or refund. We recommend that you send goods by recorded delivery as we cannot be held responsible for any loss of parcel/s on the way back to us.


Please send back to:

Denby Campervans
Buxton Road
Leek
Staffordshire
ST13 6EJ
United Kingdom

This returns policy does not affect your statutory rights

Cookies - Our website uses cookies to remember the contents of your shopping cart as you browse through the site. By continuing your visit on www.denbycampervans.com you are giving us your consent to enable cookies to assist with remembering the content of your shopping cart. Cookies used on our website do not collect or store personally identifiable information about you. For further information on cookies and how to delete them please visit www.aboutcookies.org

We only track how visitors reach our site and the path they take through it, to help us improve our service to you. For example, we use Google Analytics, a popular web analytics service provided by Google. Google Analytics uses cookies to help us to analyse how users use the site. Find out more about how these cookies are used on the Google Privacy site. By continuing your visit on www.denbycampervans.com you are giving us your consent to enable cookies to track the path you take through our website and use this information to improve the service we offer. Cookies used on our website do not collect or store personally identifiable information about you.

Terms & Conditions & Returns

Contract Formation - Orders made through Denby Campervans Ltd are subject to acceptance and availability. Denby Campervans Ltd may choose at any time to cancel your order.

No contract will officially exist between yourself and Denby Campervans Ltd until your item has been dispatched, picked up or fitted on our premises.

Denby Campervans Ltd provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details. Your credit card / debit card is charged in the name of Denby Campervans Ltd

Data Protection - Denby Campervans Ltd is compliant with the Data Protection Act. Your details will not be passed on to any third party without prior consent.

Disclaimer - Denby Campervans Ltd, cannot be held responsible for any injury caused by improper use of any item purchased.

Goods or packaging of goods may differ slightly to those displayed on the web site.

Denby Campervans Ltd cannot be held responsible for errors or interruption on the website.

Copyright - Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without the permission of Denby Campervans Ltd.

Acceptance of terms and conditions - Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. These Terms and Conditions do not affect your statutory rights.

Returns - Faulty or incorrect goods

Faulty or incorrect goods should be reported to Denby Campervans Ltd Customer Service Department ASAP. However, we do give you 30 days to inform us for a full refund or exchange. Please give a full description of the fault and return the item in original packaging. All returned products will be tested and returned to you at your expense if they are found to be of satisfactory standard.

Cancellations

You have the right to cancel your order within 7 days for a refund. However, if your item has already been despatched you will be charged for the cost of shipping and a refund will not be made until the parcel has returned back to us.

Personalised & Bespoke Items

If you place an order for a bespoke item to be made on your behalf, we regret that you will be unable to cancel the order. We are also unable to accept returns of personalised or bespoke items.

Refunds

A refund cannot be issued until Denby Campervans Ltd receive the goods in question. The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation. At Denby Campervans Ltd we aim to refund you within 14 days.

How to return an item

If you are returning an unwanted item please make sure you wrap the item securely. You will need to enclose a note informing us of your details, order number and reason for return. Please also state whether you would like an exchange or refund. We recommend that you send goods by recorded delivery as we cannot be held responsible for any loss of parcel on the way back to us.

Please send back to:

Denby Campervans Ltd
Buxton Road
Leek
Staffordshire
ST13 6EJ
United Kingdom

This returns policy does not affect your statutory rights